Insurance & Medicare

Most of the equipment we provide is billed to your insurance — not paid out of pocket.

Bexar Care has been a Medicare-accredited home medical equipment supplier in San Antonio since 2002. Before you order anything, call us and we’ll check what your specific plan covers. There is no cost to find out.

Call (210) 614-3804 — Monday to Friday, 8:30am to 5:00pm

Plans we accept

All plans accepted

  • Medicare — all plans
  • Medicaid — all plans
  • WellMed — all plans
  • Aetna — all plans

Most plans accepted

  • UnitedHealthcare (UHC)
  • Blue Cross Blue Shield (BCBS)
  • Community First Health Plans
  • Devoted Health

Some plans accepted

  • Humana PPO — coverage varies by plan

Networks and plan terms change, and coverage depends on your individual policy. If your plan isn’t listed here, call us anyway — we will check it for you rather than guess.

How it works

  1. Your doctor sends us an order. Most insurance-covered equipment requires a prescription or written order from your physician. Their office can fax it to us at (210) 614-3805.
  2. We verify your benefits. We contact your plan directly to confirm what is covered, what documentation is needed, and what — if anything — you would owe.
  3. We handle the paperwork. That includes prior authorization and the medical-necessity documentation your plan requires. This is the step that most often delays equipment, and we do it for you.
  4. We deliver and set it up. Locally, in your home, and we show you how to use it.

Equipment commonly covered by insurance

With a doctor’s order documenting medical need, plans frequently cover:

  • Hospital beds and pressure-relief mattresses
  • Oxygen concentrators and supplies
  • CPAP and BiPAP machines, masks and replacement supplies
  • Manual wheelchairs, power wheelchairs and scooters
  • Walkers, rollators and canes
  • Tracheostomy and suction supplies
  • Enteral feeding pumps and supplies
  • Airway clearance vests

For physicians and referral coordinators

Fax referrals to (210) 614-3805. Please include the patient’s demographics, insurance information, the equipment requested, and chart notes supporting medical necessity. Incomplete documentation is the most common reason an order is delayed, so if you are unsure what your patient’s plan requires, call us at (210) 614-3804 before you send it.

Questions we hear often

Do I have to pay up front?

Usually not. If your plan covers the equipment and the documentation is in order, we bill your insurance directly. Any copay, deductible or coinsurance depends on your specific plan — we will tell you what to expect before you commit to anything.

What if I don’t have insurance, or my plan won’t cover it?

You can buy equipment from us directly. Call and we will talk through the options, including less expensive alternatives that do the same job.

Do you deliver?

Yes. We deliver and set up equipment in the San Antonio area, and you are welcome to visit our store at 7410 John Smith Dr #108.

This page is a general guide, not a guarantee of coverage. What your plan pays depends on your policy, your documentation, and medical necessity as determined by your insurer. Call us and we will verify your specific benefits at no charge.