Refund policy
Returns
You have 7 days from the day you receive an item to request a return. Approved returns are subject to a 15% restocking fee. Equipment that comes back has to be cleaned, inspected and reserviced before it can go to another patient, and the fee covers that work.
To be eligible for a return
The item must be in the same condition you received it — unused, still sealed in its original packaging — and you’ll need the receipt or proof of purchase.
Items we cannot take back
For patient-safety reasons, some items can never be returned:
- Anything that has been unsealed or opened from its original packaging
- Bathroom and shower safety equipment — shower chairs, commodes, tub transfer benches and the like
- Personal care goods, such as CPAP masks and cushions
- Custom products, special orders and personalized items
- Gift cards
If you are not sure whether your item can come back, call us before you open it — (210) 614-3804.
How to start a return
Call (210) 614-3804 or email rcorrea@bexarcare.com before sending anything back. Items sent to us without an approved return will not be accepted. Approved returns go to 7410 John Smith Dr Ste 108, San Antonio, TX 78229. Return shipping is the customer’s responsibility, unless the item arrived damaged or we sent the wrong thing.
Damaged items and wrong deliveries
Please inspect your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, contact us immediately at (210) 614-3804 so we can evaluate it and make it right. There is no restocking fee when the fault is ours.
Refunds
We will let you know once we have received and inspected your return, and whether the refund was approved. Approved refunds are issued to your original payment method, less the 15% restocking fee, within 10 business days. Your bank or card issuer may take a few more days to post it. If more than 15 business days have passed since we approved your return, call us at (210) 614-3804.
Exchanges
The fastest way to get the right item is to return the one you have and purchase the replacement separately once the return is approved.
Warranty
Everything we sell carries the manufacturer’s warranty. Ask us and we will tell you what your item’s warranty covers and how long it runs. We honor all warranties, express and implied, under applicable law, and we do not charge you for the repair or replacement of anything covered under warranty. Call (210) 614-3804 and we will handle the manufacturer claim for you.
Equipment billed to Medicare or insurance
This policy covers items purchased outright, in our store or on this website. Equipment supplied through Medicare, Medicaid or a commercial plan works differently — call (210) 614-3804 and we will walk you through it.